AUDIO RESPONSE is our new Phone Response Teller that will allow you to "talk" with our computer by using a Touch-Tone phone. AUDIO RESPONSE will access information and process transactions for you nearly 24 hours a day, 7 days a week. You'll find out how easy it is to use AUDIO RESPONSE by simply reviewing this guide. HOW TO USE AUDIO RESPONSE Simply dial 344-7586 using a Touch-Tone phone. AUDIO RESPONSE will respond: "Hello, this is AUDIO RESPONSE, your round-the-clock Credit Union teller. Please enter your account number." Enter your account number and the "#" symbol. AUDIO RESPONSE "Please enter your Personal Identification Number." Enter your assigned PIN and the "#" symbol. AUDIO RESPONSE "Please enter your transaction code." Enter the number that corresponds to the transaction desired and the "#" symbol. You'll find the transaction codes listed on the AUDIO RESPONSE membership card. AUDIO RESPONSE will now ask more questions or will respond with information depending on the transaction request. When your transaction is completed you may continue with another transaction, or you may end the call. To end the call, enter the number "99" and the "#" symbol. YOUR GUIDE TO AUDIO RESPONSE CODES Always enter "#" at the end of each input. You must enter both dollars and cents. For example: $130.00 would be entered as 13000#. To repeat the last message spoken at any time, enter "*#". Should you make a mistake while entering information into the phone, you can clear what has been entered by pressing "**". Then reenter request, dollar amount, suffix, etc., as you desire it to be. You can cancel any transaction once it has begun. AUDIO RESPONSE will ask for your final approval. Once you have given final approval, AUDIO RESPONSE cannot cancel the transaction. In order to enter suffixes, use the conversion chart provided on the AUDIO RESPONSE membership card.   TRANSACTION SAMPLES SHARE BALANCE INQUIRY Press "72#" AUDIO RESPONSE "Your share balance suffix A is $200.00. Your share draft balance on suffix 3 is $245.35." LOAN BALANCE INQUIRY Press "52#" AUDIO RESPONSE "Your loan balance on suffix A is $456.78." SHARE DRAFT INQUIRY Press "73#" AUDIO RESPONSE "please enter check number." Enter "1125#" AUDIO RESPONSE "Check Number 1125 was posted on June 27 for $67.00" OR "Check Number 1125 has not cleared." Entering a "O#" for the check number will automatically locate the last share draft posted. CHECK WITHDRAWAL MAILED TO MEMBER Press "79#" AUDIO RESPONSE "Withdrawal from which suffix?" Enter "21#" (21=A) AUDIO RESPONSE "Please enter the amount of the withdrawal." Enter "10000#" AUDIO RESPONSE "You have selected $100.00 to be withdrawn from share suffix A. Enter 0 to cancel the transaction or enter 1 if correct." If correct enter "1#". AUDIO RESPONSE "Transaction has been completed. Your share balance on suffix A is now $100.00." If cancel enter "0#". AUDIO RESPONSE "Transaction has been cancelled." SHARE TO SHARE TRANSFER Press "78#" AUDIO RESPONSE "Transfer from which share suffix? Enter "21#" (21=A) AUDIO RESPONSE "Transfer to which share suffix?" Enter "13#" (13=3) AUDIO RESPONSE "Please enter the amount to be transferred. Enter "5000#" AUDIO RESPONSE "You have selected a transfer from share suffix A to share suffix 3 for $50.00. Enter 0 to cancel the transaction or enter 1 if correct." If correct enter "1#". AUDIO RESPONSE "Transaction has been completed. Your share balance on suffix A is now $750.00. Your share balance on suffix 3 is now $90.00." If cancel enter "0#" AUDIO RESPONSE "Transaction has been cancelled." LOAN PAYMENT BY TRANSFER Press "57#" AUDIO RESPONSE "Transfer from which share suffix?" Enter "21#" (21=A)o AUDIO RESPONSE "Transfer to which loan suffix?" Press "22#" (22=B)o AUDIO RESPONSE "Please enter amount to be transferred." Enter "23785#" AUDIO RESPONSE "You have selected a payment from share suffix A to loan suffix B for $237.85. Enter 0 to cancel the transaction or enter 1 if correct." If correct enter "1#"o AUDIO RESPONSE "Transaction has been completed. Your share balance on suffix A is now $495.23. Your loan balance on suffix B is now $12,350.54." If cancel enter "0#" AUDIO RESPONSE "Transaction has been cancelled. CURRENT YEAR TO DATEDIVIDEND AND INTEREST INQUIRY Press "84#" AUDIO RESPONSE "Current year to date dividends earned are $230.00. Current year to date finance charges paid are $1009.25."   WHAT ARE SUFFIXES? Suffixes are letters used by the computer to identify your types of accounts with the Credit Union. A Main Share Account B Club 2 Account C Christmas Club I IRA M-U Certificates V Vacation 0 Share Draft Account A-Z Loans